Terms of Service
Effective from 27 August 2026
1. Service Provider
Tomáš Martinek
Business ID (IČO): 29884942
Registered office: Majdalenky 852/13, Lesná, 638 00 Brno, Czech Republic
Registered in the Trade Licensing Register maintained by the Trade Licensing Office of the City of Brno
Contact: tom@followbamboo.com
(hereinafter the "Provider" or "Bamboo")
These Terms of Service govern the relationship between the Provider and clients (business entities) using the services offered under the Bamboo brand (followbamboo.com). These Terms apply exclusively to business-to-business relationships and are not governed by consumer protection provisions.
2. Description of Services
Bamboo provides marketing content creation and distribution services for business clients. The services include, in particular:
editing and distribution of video content (both long-form and short-form)
creation of text posts and carousels
writing and publishing posts on the client's social media accounts
management of the client's social media profiles
performance reporting
Services are provided on the basis of an individual agreement concluded with each client, which specifies the exact scope, schedule and other terms of the cooperation. These Terms supplement and do not replace the individual agreement. In the event of any conflict, the individual agreement prevails.
Bamboo offers two products:
Bamboo Starter is a free fourteen-day introductory package. The terms of the cooperation are communicated to the client at the outset (during the Setup Call).
Bamboo Accelerator is a paid three-month engagement described in Section 3, provided on the basis of an individual written agreement concluded with the client.
3. Price and Payment Terms
The price of the Bamboo Accelerator service is USD 5,000 per month for a period of three months (USD 15,000 in total), unless the parties agree otherwise in the individual agreement.
The client may choose one of the following payment methods:
Payment in full for the entire three-month engagement, paid in advance
Monthly instalments of USD 5,000, always paid in advance for the applicable month of service
Payment is due before the commencement of the applicable month of service. For the purposes of these Terms, a month of service means a one-month period commencing on the date the payment is received. Accepted payment methods are bank transfer and payment card (according to the options stated at the time of invoicing). Payments are made in United States dollars (USD), or in another currency subject to agreement or the technical capabilities of the payment channel.
Where payment by monthly instalments has been agreed, the client acknowledges and agrees that the Provider is entitled to store the client's payment details and to automatically charge subsequent instalments in the agreed amount and at the agreed frequency, based on the client's prior express consent given in the individual agreement.
4. Delivery and Performance
Performance is delivered on a continuous basis throughout the term of the cooperation, not as a single one-off delivery. For the Bamboo Accelerator service, monthly performance includes, among other things, the processing and distribution of the agreed volume of long-form and short-form video content, text posts and other outputs specified in the individual agreement. The client is responsible for providing the underlying recorded footage.
The scope, deadlines and specific conditions of performance, including the cooperation required from the client such as recording source material, are set out in the individual agreement.
5. Guarantees and Termination
The conditions for terminating the cooperation, any performance quality guarantees (such as the Full-Month Guarantee) and the consequences of the client failing to provide the required cooperation are governed by the individual agreement concluded with the client.
These Terms do not establish a consumer right of withdrawal within 14 days, as the services are provided exclusively to business entities in the course of their business activities.
6. Complaints and Dispute Resolution
Any complaints or objections regarding the scope or quality of performance must be raised by the client with the Provider without undue delay, preferably in writing to tom@followbamboo.com, including a specific description of the alleged deficiencies.
The Provider undertakes to handle complaints within a reasonable period, as a rule within 14 business days of receipt.
The parties undertake to resolve any disputes primarily by amicable settlement. Failing agreement, the relationship shall be governed by the laws of the Czech Republic and the Czech courts shall have jurisdiction, unless the individual agreement provides otherwise.
7. Personal Data Protection
The Provider processes the personal data of the client (contact persons) to the extent necessary for the performance of the agreement and for communication, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legislation.
In the course of providing the services, the Provider may also process personal data of third parties supplied by the client (for example in connection with content creation), solely to the extent and for the purpose agreed with the client.
8. Final Provisions
These Terms are governed by the laws of the Czech Republic.
The Provider reserves the right to amend these Terms to a reasonable extent. The current version is always available at terms.followbamboo.com.
In the event of any conflict between these Terms and the individual agreement concluded with the client, the individual agreement prevails.
These Terms are published in Czech and English. In the event of any discrepancy between the two language versions, the Czech version prevails.